Intuitive pricing model that fits your business growth
A reliable, intuitive and intelligent cloud-based platform that streamlines your after-sales service from start-to-finish.
All plans include the following features:
Ticket logging from
multiple sources
Automated customer
communications
Instant customer satisfaction surveys
Live
Dashboards
Scheduling
technicians
Spare part / resource
management
Contractor and
supplier payments
GPS routing and
optimization
Fully
configurable
Technician
app
Pricing
At darkred we license, based on the value that we offer.
Accessible
- Cloud-based software
- Use your own call center agents
- Includes all SMSes to users
Flexible
- Pay per tickets logged (not per user)
- Increase or decrease usage monthly
- Unlimited users (technicians, agents or vendors)
Support
- Dedicated support staff
- Unlimited support
Unlimited number of users |
Unlimited customer access
Base Tier
- R7,000 p/m
- Includes first 250 tickets p/m
SME
- 1000+ tickets p/m
- + R10 per ticket over 250
Enterprise+
- 2000+ tickets p/m
- + R6 per ticket
Customise your plan with these additional features:
Reverse Logistics
Manage product returns process
Contract Management
Service and maintenance contracts
COD & Online Payments
Quote and manage payments with payment gateway integration
Debit Order Billing
Process monthly payments for insurance, warranties etc
Loan Unit Management
Manage loan unit swap out process
Wallboard
Feature rich wallboard for sales and service call centers
Service Call Centre Outsourcing
Service call center managed by darkred
Product Exchange (PEX)
Product Exchange Module manages the approval of and exchange of damaged product at the customer site.
Brand reputation is not something you can buy.
It builds over time.
Switch to darkred and...
Slash your Days to Close by up to 75%
Increase your customer satisfaction and brand reputation
Improve your service profitability
Ready to streamline your field service?