Even the best products can't overcome poor after sales customer service.
Our story
The challenge
Most customer service platforms are built by developers or business managers who’ve never worked in customer service. The solution provider does not understand the service industry requirements, so do not add value, insight or expertise.
Service jobs takes weeks to be resolved. Customers are unhappy. Accounting is disorganised and laborious. Management have little oversight of performance. There’s no accurate reporting, so they don’t know what to improve so they can reach their service targets.
The challenge
Most customer service platforms are built by developers or business managers who’ve never worked in customer service. The solution provider does not understand the service industry requirements, so do not add value, insight or expertise.
Service jobs takes weeks to be resolved. Customers are unhappy. Accounting is disorganised and laborious. Management have little oversight of performance. There’s no accurate reporting, so they don’t know what to improve so they can reach their service targets.
Our solution
We provide a single integrated platform which efficiently and easily handles every stage of any field service process. Our aim is to provide a simple, seamless and intuitive platform for businesses to streamline their service process so they can provide first-class service, reduce service costs and improve their brand reputation.
Through darkred everyone works on the same solution – Management, Service Managers, Finance, Parts Managers, Service Agents, Technicians, Contractors and Customers. Everything gets updated in real-time, ensuring that everyone sees the same data and are able to answer questions accurately. This helps to drive improved efficiency, data is trusted and Finance has less reconciliation to do at the end of the month to process payments. Bottlenecks in the service process can be identified easily and addressed to ensure that service levels are maintained and even improved where possible.
Our solution
We provide a single integrated platform which efficiently and easily handles every stage of any field service process. Our aim is to provide a simple, seamless and intuitive platform for businesses to streamline their service process so they can provide first-class service, reduce service costs and improve their brand reputation.
Through darkred everyone works on the same solution – Management, Service Managers, Finance, Parts Managers, Service Agents, Technicians, Contractors and Customers. Everything gets updated in real-time, ensuring that everyone sees the same data and are able to answer questions accurately. This helps to drive improved efficiency, data is trusted and Finance has less reconciliation to do at the end of the month to process payments. Bottlenecks in the service process can be identified easily and addressed to ensure that service levels are maintained and even improved where possible.
You can’t put a price on your reputation.
Find out how we can help you improve your service process.