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Provide world-class customer service. Every time.

The all-in-one platform to seamlessly manage every stage of your field service. 

Case Studies

Provide world-class customer service.
Every time.

The all-in-one platform to seamlessly manage every stage of your field service. 

Case Studies
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Integrate your job logging, ERP, accounting, invoicing, communications, scheduling and...

Slash your Days to Close
by up to 75%

Increase your customer satisfaction and brand reputation

Improve your service profitability

Trusted By...

Trusted By...

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KIC-grey-logo-cropped
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teljoy-grey-logo-cropped
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Are you a retailer, manufacturer or distributor struggling to manage your after-sales field service?

You know that poor after-sales service affects your brand reputation, lowers customer satisfaction and decreases your bottom line.

Are you a retailer, manufacturer or distributor struggling to manage your after-sales field service?

You know that poor after-sales service affects your brand reputation, lowers customer satisfaction and decreases your bottom line.

You are taking the initiative to explore darkred because your current processes are inefficient, labour intensive and unstable – even after modifying your ERP and CRM. Excel just ended up making it worse.

Are you struggling to...

Meet your service level targets?

Your Days to Close are higher than ever. Customer experience is shocking. First time closures are at rock bottom levels. SLAs are not being met. Management is frustrated with performance.

You need a stable, centralised system that handles your process seamlessly.

Keep your customers happy?

Customers are frustrated because they don’t get reliable updates on their jobs. Minor jobs takes weeks to be resolved. Retailers are reluctant to stock your products. Sales are declining.

You need to improve your customer service experience.

Measure performance.

You have accurate data about performance. You have no visibility or oversight. You can’t identify trends or bottlenecks; and can’t make decisions to fix things because you don’t know.

You need visibility, control and data at your fingertips.

Imagine being able to provide speedy, efficient and outstanding after-sales customer service - even if you’re not service experts.

darkred is an all-in-one platform that seamlessly manages every stage of the field service process. It removes the headache, integrates the separate systems, and ensures your team resolves tickets in the shortest time.

Whether you’re a manufacturer, reseller, distributor or retailer, you’ll celebrate outcomes like these:

“Our Days to Close went from 25 days to 7 days when we switched to darkred“
Decrease your days to close by up to 75% like the Evolution Group
“We supply well-known brands in the cycling and fitness industry to our local and global retail networks. After-sales service is a key aspect of our offering to customers and end consumers. We explored a host of alternatives to centrally manage our service business and resources, but nothing could integrate into our ERP, link to a spares and warehouse module with auto google routing that route resources to save time and money. Our Average Days to Close service calls went from 25 days to 7 Days. Customer ratings have improved by 28%. We've been able to grow sales knowing our after-sales service can be maintained at global standards”
Sean Roberts
CFO, The Evolution Group
“We reduced our warranty costs by easily identifying faulty components.”
Reduce your warranty costs like KIC
“We handle thousands of service calls a month and have dozens of technicians on our books. We need a customised system which would do the following: log calls, allocate technicians and follow-up with customers. We also need robust data analysis and reporting functions. With darkred, our service has improved dramatically. The system has allowed us to effectively manage our warranty costs by identifying trends and implementing the necessary corrective actions. It’s the best system we’ve had in a long time.”
Gansen Govender
Customer Service Executive KIC after sales
“Customer experience is very important to our business. Since using darkred, our performance has increased.”
Improve your customer service like Teljoy
“Customer experience is very important to our business. We wanted a cloud-based service that would improve our customer service and give us honest feedback and data about our suppliers. Since using darkred, our performance has increased.
Saul Gur
Financial Director, Teljoy
“Since switching to darkred, our Days to Close have decreased by 57%.“
Decrease your Days to Close by up to 57% like BSH
"Before darkred, technicians would enter the wrong job information and cause massive delays. Now, darkred enforces all our business rules. Our productivity has increased because we only focus on the actual open jobs. Our customer satisfaction is high. Our Days to Close have decreased by 57%. The system is extremely powerful while being very easy to use. It supports a job-based bonus structure for the technicians, something even our global system can’t do. They are problem solvers - they always find a solution. They go the extra mile and are our backbone.
Kempen Kotze
Customer Service Manager, BSH Home Appliances Group
“Our Days to Close went from 25 days to 7 days when we switched to darkred“
Decrease your days to close by up to 75% like the Evolution Group
“We supply well-known brands in the cycling and fitness industry to our local and global retail networks. After-sales service is a key aspect of our offering to customers and end consumers. We explored a host of alternatives to centrally manage our service business and resources, but nothing could integrate into our ERP, link to a spares and warehouse module with auto google routing that route resources to save time and money. Our Average Days to Close service calls went from 25 days to 7 Days. Customer ratings have improved by 28%. We've been able to grow sales knowing our after-sales service can be maintained at global standards”
Sean Roberts
CFO, The Evolution Group
“We reduced our warranty costs by easily identifying faulty components.”
Reduce your warranty costs like KIC
“We handle thousands of service calls a month and have dozens of technicians on our books. We need a customised system which would do the following: log calls, allocate technicians and follow-up with customers. We also need robust data analysis and reporting functions. With darkred, our service has improved dramatically. The system has allowed us to effectively manage our warranty costs by identifying trends and implementing the necessary corrective actions. It’s the best system we’ve had in a long time.”
Gansen Govender
Customer Service Executive KIC after sales
“Customer experience is very important to our business. Since using darkred, our performance has increased.”
Improve your customer service like Teljoy
“Customer experience is very important to our business. We wanted a cloud-based service that would improve our customer service and give us honest feedback and data about our suppliers. Since using darkred, our performance has increased.
Saul Gur
Financial Director, Teljoy
“Since switching to darkred, our Days to Close have decreased by 57%.“
Decrease your Days to Close by up to 57% like BSH
"Before darkred, technicians would enter the wrong job information and cause massive delays. Now, darkred enforces all our business rules. Our productivity has increased because we only focus on the actual open jobs. Our customer satisfaction is high. Our Days to Close have decreased by 57%. The system is extremely powerful while being very easy to use. It supports a job-based bonus structure for the technicians, something even our global system can’t do. They are problem solvers - they always find a solution. They go the extra mile and are our backbone.
Kempen Kotze
Customer Service Manager, BSH Home Appliances Group

Does it feel like you're shooting in the dark?
Take control of your after-sales field services.

Manage your entire process in one central platform

Integrate your PABX, ERP, and accounting system. Log tickets, schedule technicians. Create invoices, generate quotes, accept payments onsite.

Impress your customers with ongoing communication

Keep your customers in the loop at every stage. Schedule customer communications based on job status. Send SMSs with a link to job portal to check online status.

Configure the platform so it fits your process like a glove

Stop trying to adapt your ERP or CRM. We’ll configure business rules, fields and forms to match your unique service process.

Gain 360° visibility with realtime reporting and dashboards

Access real time advanced reporting from anywhere. performance, key metrics and technician turnaround times.

Schedule and manage subcontractors easily

Communicate with technicians directly via technician app. Technicians can upload photos or documents, and create invoices and quotes onsite.

Reconcile accounts within hours, not days

Say goodbye to manual accounting. Our platform automatically reconciles all subcontractor payments.

Get Started Today
93% of our clients stay with us for good!
Here’s why:

Fully secured cloud-based system

Ensures guaranteed uptime and stable performance. Access from anywhere and any device.

Hands-on guidance from service pros

Our friendly, helpful team of service experts work side-by-side with you to get your service levels up to scratch.

Usage-based pricing model

Don’t pay for the number of seats, users or contractors. Only pay how many tickets you log per month.

Easy & affordable set-up

A cloud-based system that requires no additional hardware. It can be set up in a matter of weeks.

darkred in numbers

Number of calls
taken in a month
18770
Number of jobs
created monthly
9595
12.5%
Post job closure surveys
16+
Years in
operation
85+

Average number of service agents managed per brand

Number of calls
logged a month
19773
Number of tickets
created monthly
10550
Post job closure surveys
0 %
Years in operation
0 +
Service agents
managed through our platform
0 +

We’ve helped these brands deliver consistent
world-class customer service.

We can help you, too.

You could carry on…

running your service process in an inefficient and disorganised way

disappointing your customers and ruining your brand reputation

spending weeks reconciling vendor payments

  • running your service process in an inefficient and disorganised way
  • disappointing your customers and ruining your brand reputation
  • spending weeks reconciling vendor payments
Or you could switch to darkred and…

streamline your service process from start-to-finish

meet (and beat!) your service targets

build a roaring reputation in the market and gain market share

  • streamline your service process from start-to-finish
  • meet (and beat!) your service targets
  • build a roaring reputation in the market and gain market share

Join forward-thinking companies who value exceptional customer service.

Get Started Today