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Trusted by leading brands
Integrate your job logging, ERP, accounting, invoicing, communications, scheduling and...
Slash your Days to Close by up to 75%
Increase your customer satisfaction and brand reputation
Improve your service profitability
Imagine being able to provide speedy, efficient and outstanding after-sales customer service - even if you’re not service experts.
darkred is an all-in-one platform that seamlessly manages every stage of the field service process. It removes the headache, integrates your separate systems, and ensures your team resolves tickets in the shortest time.
Manage your entire process in one central platform
Integrate your PABX, ERP, and accounting system. Log tickets, schedule technicians. Create invoices, generate quotes, accept payments onsite.
Impress your customers with ongoing communication
Keep your customers in the loop at every stage. Schedule customer communications based on job status. Send SMSs with a link to job portal to check online status.
Configure the platform so it fits your process like a glove
Stop trying to adapt your ERP or CRM. We’ll configure business rules, fields and forms to match your unique service process.
Gain 360° visibility with realtime reporting and dashboards
Access real time advanced reporting from anywhere. performance, key metrics and technician turnaround times.
Schedule and manage subcontractors easily
Communicate with technicians directly via technician app. Technicians can upload photos or documents, and create invoices and quotes onsite.
Reconcile accounts within hours, not days
Say goodbye to manual accounting. Our platform automatically reconciles all subcontractor payments.
Whether you’re a manufacturer, reseller, distributor or retailer, you’ll celebrate outcomes like these:
“Our Days to Close went from 25 days to 7 days when we switched to darkred“
Decrease your days to close by up to 75% like the Evolution Group
“We supply well-known brands in the cycling and fitness industry to our local and global retail networks. After-sales service is a key aspect of our offering to customers and end consumers. We explored a host of alternatives to centrally manage our service business and resources, but nothing could integrate into our ERP, link to a spares and warehouse module with auto Google routing that route resources to save time and money. Our Average Days to Close service calls went from 25 days to 7 Days. Customer ratings have improved by 28%. We've been able to grow sales knowing our after-sales service can be maintained at global standards”
Sean Roberts
CFO, The Evolution Group
“We reduced our warranty costs by easily identifying faulty components.”
Reduce your warranty costs like KIC
“We handle thousands of service calls a month and have dozens of technicians on our books. We needed a customised system which would do the following: log calls, allocate technicians and follow-up with customers. We also needed robust data analysis and reporting functions. With darkred, our service has improved
dramatically. The system has allowed us to effectively manage our warranty costs by identifying trends and implementing the necessary corrective actions. It’s the best system we’ve had in a long time.”
Gansen Govender
Customer Service Executive KIC after sales
“Customer experience is very important to our business. But we aren’t service experts. Our Days To Close dropped from 25 days to 12 days“
Improve your customer experience like Teljoy
“Customer experience is very important to our business - but we aren’t service
experts. We wanted a cloud-based service which would improve our customer
service and give us honest feedback and data about our suppliers. Since using
darkred, our performance has increased significantly. Our DTC dropped from 25
days to 12 days.”
Saul Gur
Financial Director, Teljoy
“Since switching to darkred, our Days to Close have decreased by 57%.“
Our Days to Close have decreased by 57%.
"Before darkred, technicians would enter the wrong job information and cause massive delays. Now, darkred enforces all our business rules. Our productivity has increased because we only focus on the actual open jobs. Our customer satisfaction is high. Our Days to Close have decreased by 57%. The system is extremely powerful while being very easy to use. It supports a job-based bonus structure for the technicians, something even our global system can’t do. They are problem solvers - they always find a solution. They go the extra mile and are our backbone.
Kempen Kotze
Customer Service Manager, BSH Home Appliances Group
“Our Days to Close went from 25 days to 7 days when we switched to darkred“
Decrease your days to close by up to 75% like the Evolution Group
“We supply well-known brands in the cycling and fitness industry to our local and global retail networks. After-sales service is a key aspect of our offering to customers and end consumers. We explored a host of alternatives to centrally manage our service business and resources, but nothing could integrate into our ERP, link to a spares and warehouse module with auto Google routing that route resources to save time and money. Our Average Days to Close service calls went from 25 days to 7 Days. Customer ratings have improved by 28%. We've been able to grow sales knowing our after-sales service can be maintained at global standards”
Sean Roberts
CFO, The Evolution Group
“We reduced our warranty costs by easily identifying faulty components.”
Reduce your warranty costs like KIC
“We handle thousands of service calls a month and have dozens of technicians on our books. We needed a customised system which would do the following: log calls, allocate technicians and follow-up with customers. We also needed robust data analysis and reporting functions. With darkred, our service has improved
dramatically. The system has allowed us to effectively manage our warranty costs by identifying trends and implementing the necessary corrective actions. It’s the best system we’ve had in a long time.”
Gansen Govender
Customer Service Executive KIC after sales
“Customer experience is very important to our business. But we aren’t service experts. Our Days To Close dropped from 25 days to 12 days“
Improve your customer experience like Teljoy
“Customer experience is very important to our business - but we aren’t service
experts. We wanted a cloud-based service which would improve our customer
service and give us honest feedback and data about our suppliers. Since using
darkred, our performance has increased significantly. Our DTC dropped from 25
days to 12 days.”
Saul Gur
Financial Director, Teljoy
“Since switching to darkred, our Days to Close have decreased by 57%.“
Our Days to Close have decreased by 57%.
"Before darkred, technicians would enter the wrong job information and cause massive delays. Now, darkred enforces all our business rules. Our productivity has increased because we only focus on the actual open jobs. Our customer satisfaction is high. Our Days to Close have decreased by 57%. The system is extremely powerful while being very easy to use. It supports a job-based bonus structure for the technicians, something even our global system can’t do. They are problem solvers - they always find a solution. They go the extra mile and are our backbone.
Kempen Kotze
Customer Service Manager, BSH Home Appliances Group
Intuitive pricing model that fits your business growth
All plans include the following features:
- Ticket logging from multiple sources
- Automated customer communications
- Instant customer satisfaction surveys
- Live dashboards
- Scheduling technicians
- Spare part / resource management
- Invoicing and quotes
- Contractor and supplier payments
- GPS routing and optimization
- Fully configurable
- Payment processing* (additional cost)
- Technician app
- Ticket logging from multiple sources
- Automated customer communications
- Instant customer satisfaction surveys
- Live dashboards
- Scheduling technicians
- Spare part / resource management
- GPS routing and optimization
- Fully configurable
- Payment processing* (additional cost)
- Technician app
- Invoicing and quotes
- Contractor and supplier payments
Flexible, Accessible, Supported
Includes the first 250 tickets & an unlimited number of users!
R
4500
PM
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Cloud-based software
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Use your own call center agents
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Includes all SMSes to users
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Pay per tickets logged (not per user)
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Increase or decrease usage monthly
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Unlimited users (technicians, agents or vendors)
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Dedicated support staff
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Unlimited support
Request Free Demo
Ready to streamline your field service?
Customise your plan with these additional features:
Reverse Logistics
Manage product returns process
Contract Management
Service and maintenance contracts
COD & Online Payments
Quote and manage payments with payment gateway integration
Debit Order Billing
Process monthly payments for insurance, warranties etc
Loan Unit Management
Manage loan unit swap out process
Wallboard
Feature rich wallboard for sales and service call centers
Service Call Centre Outsourcing
Service call center managed by darkred
We’ve helped these brands deliver consistent world-class customer service.
We can help you, too.
Get an obligation free demo of our software
Let us show you how our software can help you:
- Streamline your service process from start-to-finish
- Meet (and beat) your service targets
- Build a roaring reputation in the market and gain market share
Get an obligation free demo of our software
Let us show you how our software can help you:
- Streamline your service process from start-to-finish
- Meet (and beat) your service targets
- Build a roaring reputation in the market and gain market share
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