Are you struggling to meet your service level targets?

Optimise your after-sales customer service - and improve your brand reputation

Manage every stage of your field service in one place on darkred’s cloud-based platform

Integrates into your PABX, ERP, warehouse management & accounting systems
Enables direct communications with customers and technicians
Easily configured to cater/fit to your business process

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Are you a retailer, manufacturer or distributor struggling to manage your after-sales field service?

You know that poor after-sales service affects your brand reputation, lowers customer satisfaction and decreases your bottom line.

Your current process is inefficient, labour intensive + unstable. You’ve tried customising your ERP, modifying your CRM or using Excel. But you’re not getting the right results – and you’re paying the price.

Your service KPIs are dismal

Days to close are higher than ever. Customer experience is shocking. First time closures are at rock bottom levels. Management is frustrated with performance.

You want a stable, centralised system that handles it all

Your customer satisfaction is non-existent

Customers are frustrated because they don’t get reliable updates on their jobs. Minor jobs takes weeks to be resolved. Retailers are reluctant to stock your products. Sales are declining.

You want to improve your customer service experience

You’re shooting in the dark

You have no access to accurate data about performance. You have no visibility or oversight. You can’t identify trends or bottlenecks; and can’t make decisions to fix things you don’t know.

You want visibility, control and data at your fingertips

Imagine being able to provide speedy, efficient and top-notch after-sales customer service - even if you’re not service experts.

darkred is an all-in-one platform that seamlessly manages every stage of the field service process. It removes the headache, organises the separate pieces, and ensures your team resolves tickets in the shortest time. Whether you’re a manufacturer, reseller, distributor or retailer, you’ll celebrate outcomes like these:

Days to Close before: 25 days | Days to Close after: 7 days

Our days to close were at 25 days. We switched to darkred, and now have an average of 7 fay. Our sales increased 35%.

“We import well-known brands like Raleigh, Trojan Fitness. Retailers like Makro & Game will not stock our products if our after-sales customer service is poor. We tried a bunch of things but nothing could integrate into our ERP, link to a spares and warehouse module and had google routing that route resources to save time and money.Our Days to Close were at 25 days. We switched to darkred, and now have an average of 7 Days to Close. Our sales increased 35%. We are now the model for Makro and Game.”

Sean Roberts

CFO, The Evolution Group

Gained visibility and reduced their warranty costs

“We handle around 6000 service calls a month and have 90 technicians on our books. We need a customised system which would do the following: log calls, allocate technicians and follow-up with customers. We also need robust data analysis and reporting functions. With darkred, our service has improved dramatically. We reduced our warranty costs by easily identifying faulty components. The reporting functionality gives us power to see what’s going on. It’s the best system we’ve had in a long time”

John Doe

Customer Service Executive KIC South Africa after sales

Days to Close before: 25 days | Days to Close after 12 days

“Customer experience is very important to our business - but we aren’t service experts. We wanted a cloud-based service which would improve our customer service and give us honest feedback and data about our suppliers. Since using darkred, our performance has increased significantly. Our DTC dropped from 25 days to 12 days.”

Sean Gur

Financial Director, Teljoy

Stop shooting in the dark.
Take control of your after-sales field services

Manages the entire process in a central platform

Integrates with your PABX, ERP, and accounting system
Log tickets, allocate technicians, recommends best routing
Create invoices, generate quotes, manages billing

Automated communication turns disgruntled customers into loyal fans.

Schedule customer communications and updates
SMSes include a unique job link to check the status online

Quit trying to adapt your ERP or CRM. darkred can be easily configured so it fits your unique process like a glove.

Configure business rules
Set workflow requirements
Customise fields, forms and
Customisable to cater for your company-specific requirements

Stop operating blind. 360 realtime reporting and dashboards gives you full visibility

Realtime advanced reporting on performance, metrics, technicians turnarounds
Identify key metrics like what technicians are performing best, how each agent is performing or first time closures are per province